LOHA Warranty Information
LIFETIME WARRANTY TERMS
Our lifetime warranty covers all product defects and any part or the entire product that breaks during normal use. To take advantage of this warranty, please contact us and provide us any photographs you have of the defect or broken part/product, as well as your Order ID and/or email receipt for your order so that we can verify your claim. At our discretion, we will determine whether to repair or replace your item. Regardless of our solution to your issue, all repairs and replacements will be provided at no additional cost to you. We will pay any required return shipping or replacement shipping so you do not incur any additional expense. Our goal is to provide you with the highest possible quality of customer service, so please don't hesitate to let us know how we can make your customer experience better.
100% MONEY BACK GUARANTEE
Not happy with your purchase? We will provide a full refund, including any shipping cost or taxes, upon your return of the product. We will reimburse you in the same method that you paid for the product. Please contact us and provide your Order ID and/or email receipt for your order so that we can verify your valid purchase.
How to Take Advantage of Your Warranty
Contact us today and provide us with your order information to make a claim.